Quicken has taken the market of financial management by storm. It came as a breath of fresh air for people who were looking for a balanced manager that would help them ease their monetary books. A large credit for the same goes to its ace performance. There are so many things to like, which include an attractive user interface, smooth functioning, and a prompt grievance redressal department.
However, smooth functioning does not equate to being error-free. There are a few errors that slip through the crevices of coding, and one such issue is the Quicken Error OL-393-A.
If you are not able to download new transactions or send online payments while using Quicken, then it means that you are facing the Quicken Error OL-393-A.
We would like to confirm that this error is nothing to be scared of, as it is completely manageable. There are just a few troubleshooting steps, and you’re good to proceed.
But before we proceed to the fixes, it is essential to understand the causes of the Quicken Error OL-393-A.
Various Causes of the Quicken Error OL-393-A
This can be caused due to a large number of reasons, however, we would like to mention a few of the most relevant ones.
- Quicken might not be running the most recent and updated version. The updates generally address the bugs of the previous versions, so keep a note of updates regularly
- The software has saved the wrong information on some files. By this we mean, the information on the internal files of the software which is causing the discrepancy.
- Quicken software might not be available on the server. This issue is beyond the hands of the user, though it is extremely rare.
- The software might not have been installed properly. Erroneous installations are the bane of any software, and Quicken is no exception.
- Malware or virus attacks might have corrupted the Windows system files. There is no way to negate it, though it can be avoided with the correct safety measures.
- Quicken-related files have been deleted in the wrong way. This is a tad bit technical, but it can still be fixed.
Now that we know the reasons for this error, we would now proceed with the fixes. In the section ahead, we will cover in detail the steps to fix the Quicken Error OL-393-A.
Steps to Troubleshoot Quicken Error OL-393-A
Now that you know the probable causes, it’s best to avoid them to avoid the error. Apart from it, if you still face the issue then we are here to get the problem fixed.
To troubleshoot the Quicken OL-393-A error, there is a need to go through the different steps and solutions. Just follow the process mentioned ahead.
Step 1 – Check the failed account
- First, select ‘one step update summary’ from the Tools menu,
- Now you will find that the affected account would be marked in the red heading. Also, the error code would be mentioned next to it.
Step 2 – Verify the Account Information
- Select the account list which can be found in the Tools menu;
- Click on the Edit option, this would allow you to verify the data;
- Verify the account information present (routing and account number).
Step 3 – Verify the Hidden Accounts
- Go to Tools and select the account list;
- Check the ‘show hidden account’ option just in case any account is hidden. Once checked, click edit and then the display options;
- Uncheck the ‘hide this account’ option;
- Follow the “verify account information” steps to make sure that the account details are correct;
- If you don’t intend to download the account, then ‘deactivate online services’ for the particular account;
- After deactivating the account, hide the account once more.
Step 4 – Verify Online Services
- Choose the account list found under the Tools menu.
- Click the Edit button.
- Choose the Online Services tab and then check that the right online services are activated.
- Check for online payments.
- Once you click the deactivate button to disable any online services that are not active in the account.
To sum it all up, we are confident enough that the steps provided by us are sufficient to resolve the Quicken Bill Pay Error OL-393-A. The steps to follow might look intimidating, but if you start with the process mentioned patiently, you’ll be able to waltz through it. Though we would still recommend that you should keep a backup of your files in case the worst happens. This would help you keep your data safe. Apart from that, in case you are still scared to carry out the procedure, then opt for Quicken support. An expert would take over the matter and help you resolve the issue conveniently.
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