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How to Troubleshoot HP Printer Offline Issue on Windows 10?

ameliasampson by ameliasampson
December 20, 2021
in Computers and Technology
0
troubleshoot hp printer offline
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There are times when the HP printer does not allow you to print on Windows 10 because of its offline status. It is very irritating when you are in a hurry to get a print document. Here we are sharing all the potential solutions for the HP printer offline fix on windows 10.

Contents hide
1 Solution-1 Download, install, and use HP print and scan doctor tool
1.1 Solution-2 Examine Windows function discovery services
1.1.1 Solution-3 Set your printer as the default
1.1.2 Solution-4 Create a TCP/IP port in windows for wireless printers

Solution-1 Download, install, and use HP print and scan doctor tool

  • Ensure that there are sufficient papers inside the input tray.
  • Next, turn your printer ON.
  • Now download and install the HP print and scan doctor automated software.
  • Next, you are supposed to open the app and select your printer and run the diagnostic process.
  • If unable to find your printer from the list, then click on My product is not listed.
  • Next, you need to follow the on-screen instructions to resolve the offline problem.

Solution-2 Examine Windows function discovery services

  • Firstly, search for the control panel from the bottom left corner search panel. Then continue by clicking on devices and printers.
  • Next, you are supposed to right-click on your printer and select properties. After that, click on the Ports tab.
  • Find a WSD port from the list.
  • If there is no WSD port, then do not continue with the below steps. You need to print a Network Configuration page and then create a manual IP connection in printer EWS. Lastly, you are supposed to add a standard TCP/IP printer port in windows.
  • If there is a WSD port available, make sure the check box is selected. Now you need to follow the steps below.
  • Next, you need to search for services in windows.
  • Now, find Function Discovery Provider Host and Function Discovery Resource Publication in the list.
  • You need to ensure that the status is Running and the startup type is Automatic for both the services.
  • If one or both items has a Manual Startup Type or is not running, right-click the item, select Properties, change the Startup Type to Automatic, click Apply, click Start, and then click OK.
  • Finally, close the Services window.

Solution-3 Set your printer as the default

Note:- HP printer users recommended setting their printer as default to ensure that print and scan jobs use the correct printer.

  • Firstly, you need to search for printers and scanners from the search panel.
  • Now open the printer and scanners.
  • Ensure that the box next to Let Windows manage my default printer is not checked.
  • Now, from the list of printers, click on your printer, and then click Manage. If multiple printer names match yours, select the printer that is idle or online.
  • Below Manage your device, click on Set as default.

Solution-4 Create a TCP/IP port in windows for wireless printers

In this guide, you will add a printer port to the windows that match to your printer’s IP address.

  • First, you need to print a Network configuration report or Wireless network test results.
  • Now find your printer’s IP address from the network configuration page.
  • Next, press the Windows key and search for printers and scanners.
  • Click on your printer icon name, then select manage.
  • Continue by clicking on Printer properties.
  • Find the ports tab and click on add port.
  • Now select the standard TCP/IP port and then click on the new port.
  • Type your printer’s IP address and then click on Next.
  • Now select the new standard TCP/IP port from the list, then click on OK.

Read More:

Settle HP Photosmart 6520 printer not printing black ink

Tags: hp printer offline issuehp printer offline windows
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